TL;DR

IT Service Desk Trainee: Installing, modifying, and repairing computer hardware and software, and providing technical assistance and support for incoming queries with an accent on maintaining daily performance of computer systems. Focus on user account administration and resolving technical issues for an international team.

Location: Onsite in Sofia, Bulgaria

Company

Our company provides technological services for the entire Schwarz group, operating in over 30 countries across Europe and the US, focusing on building a leading ecosystem with innovations like the European sovereign cloud STACKIT, advanced cybersecurity solutions, and AI.

What you will do

Install, modify, and repair computer hardware and software.
Provide technical assistance and support for computer systems, software, and hardware queries.
Maintain daily performance of computer systems and run diagnostic programs to resolve issues.
Create user accounts and provide network access.
Process and document messages generated by monitoring systems.
Perform cabling and network connection activities.

Requirements

Degree in Computer Science, Engineering or relevant education.
Experience in administration of user accounts (Active Directory).
Knowledge in Microsoft Windows OS and Microsoft ECM.
Knowledge in network devices.
Good analytical, problem-solving and decision-making skills.
Very good command of English language.

Nice to have

German language skills.

Culture & Benefits

Work in an international team of experts.
Opportunities to grow and develop your career within IT.
Contribute to innovative projects like the European sovereign cloud STACKIT and AI solutions.
Focus on improving life with products and services for present and future generations.

IT Service Desk Trainee (1-Year Program)