TL;DR

Customer Solutions Design Specialist (Architecture): Designing and implementing complex voice, network, wireless, and security solutions with an accent on low-level design, automation, and multi-vendor integration. Focus on leading technical design teams, managing customer engagements, and ensuring seamless solution delivery aligned with best practices.

Location: Hybrid model with 3 days in office in Manchester, Liverpool, Newcastle, London, Birmingham or Newcastle and 2 days remote

Company

%hirify_global% is a global leader in secure connectivity and collaboration platforms, serving over 1.2 million business customers internationally with a strong focus on diversity, inclusion, and innovation.

What you will do

Collaborate with customers to translate technical requirements into detailed solution designs using established methodologies.
Lead technical direction and ensure optimal solution design aligned with customer needs and best practices.
Oversee review and validation of new developments and existing products for seamless integration.
Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
Manage customer solution design engagements including statements of work and third-party coordination.
Build trusted relationships with senior stakeholders and influence strategic decisions.
Resolve complex solution challenges, lead root cause analysis, and manage escalations.
Identify risks proactively and implement controls ensuring compliance with industry standards.

Requirements

Location: Must be comfortable with hybrid work model requiring 3 days in office in specified UK cities
Strong stakeholder engagement and leadership skills.
Proven experience in low-level design and automation.
Expertise in Cisco routing and switching, Fortigate firewalls, and multi-vendor environments.
Customer-focused approach with ability to manage post-sale implementation lifecycle.
Risk management and mitigation ownership.

Culture & Benefits

Competitive salary with 10% on target annual bonus.
BT Pension scheme with employer contributions.
Flexible benefits including healthcare, cycle to work, season ticket loan, and electric vehicle salary sacrifice.
25 days annual leave plus bank holidays, increasing with service.
Equal family leave and enhanced women’s health support.
24/7 private virtual GP appointments for UK colleagues.
World-class training and development opportunities.
Flexible working model with 3 days in office and 2 days remote.