Customer Solutions Design Specialist (Architecture)

TL;DR

Customer Solutions Design Specialist (Architecture): Designing and implementing complex voice, network, wireless, and security solutions with an accent on low-level design, automation, and multi-vendor integration. Focus on leading technical design teams, managing customer engagements, and ensuring seamless solution delivery aligned with best practices.

Location: Hybrid model with 3 days in office in Manchester, Liverpool, Newcastle, London, Birmingham or Newcastle and 2 days remote

Company

hirify.global is a global leader in secure connectivity and collaboration platforms, serving over 1.2 million business customers internationally with a strong focus on diversity, inclusion, and innovation.

What you will do

• Collaborate with customers to translate technical requirements into detailed solution designs using established methodologies.
• Lead technical direction and ensure optimal solution design aligned with customer needs and best practices.
• Oversee review and validation of new developments and existing products for seamless integration.
• Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagements including statements of work and third-party coordination.
• Build trusted relationships with senior stakeholders and influence strategic decisions.
• Resolve complex solution challenges, lead root cause analysis, and manage escalations.
• Identify risks proactively and implement controls ensuring compliance with industry standards.

Requirements

• Location: Must be comfortable with hybrid work model requiring 3 days in office in specified UK cities
• Strong stakeholder engagement and leadership skills.
• Proven experience in low-level design and automation.
• Expertise in Cisco routing and switching, Fortigate firewalls, and multi-vendor environments.
• Customer-focused approach with ability to manage post-sale implementation lifecycle.
• Risk management and mitigation ownership.

Culture & Benefits

• Competitive salary with 10% on target annual bonus.
• BT Pension scheme with employer contributions.
• Flexible benefits including healthcare, cycle to work, season ticket loan, and electric vehicle salary sacrifice.
• 25 days annual leave plus bank holidays, increasing with service.
• Equal family leave and enhanced women’s health support.
• 24/7 private virtual GP appointments for UK colleagues.
• World-class training and development opportunities.
• Flexible working model with 3 days in office and 2 days remote.