TL;DR

Technical Services Representative (Customer Support): Provide advanced technical support and services for Nextech software products with an accent on troubleshooting escalated technical incidents and managing client technical issues. Focus on supporting HL7 integrations, APIs, SQL queries, and ensuring customer satisfaction across the United States except California.

Location: Remote within all states in the United States except California

Company

%hirify_global% is a leader in specialty healthcare technology solutions committed to employee investment and diversity.

What you will do

Provide advanced technical support and troubleshoot escalated Tier 1 and Tier 2 incidents for Nextech software products
Maintain proficiency in all technical aspects of Nextech solutions and document support incidents thoroughly
Partner with Product Support and Development teams to resolve technical issues and escalate as needed
Schedule and perform software upgrades and coordinate data exports
Support HL7/HIE/Lab/Device integrations and evaluate client hardware for compatibility
Maintain and build knowledge base and training documentation to support team and customers

Requirements

Must be located in the United States excluding California
Intermediate experience reading HL7 messages and understanding HL7 requirements
Basic knowledge of SQL and ability to write queries
Hands-on experience with APIs including support and troubleshooting
Basic proficiency in HTML and JavaScript for minor script modifications
Strong interpersonal, communication, and project management skills

Nice to have

2+ years supporting Nextech products or software solutions
Bachelor’s degree in MIS or related IT field
Expertise in HL7 and advanced SQL query writing
Experience with system performance monitoring and troubleshooting
Advanced Microsoft Office skills

Culture & Benefits

Generous annual bonus opportunity and 401(k) with employer match
Paid time off including personal time, accrued PTO, and holidays
Medical, dental, vision insurance with health savings and flexible spending accounts
100% company-paid parental leave, life insurance, and disability insurance
Wellness programs, employee assistance, and corporate discounts