Technical Services Representative

TL;DR

Technical Services Representative (Customer Support): Provide advanced technical support and services for Nextech software products with an accent on troubleshooting escalated technical incidents and managing client technical issues. Focus on supporting HL7 integrations, APIs, SQL queries, and ensuring customer satisfaction across the United States except California.

Location: Remote within all states in the United States except California

Company

hirify.global is a leader in specialty healthcare technology solutions committed to employee investment and diversity.

What you will do

• Provide advanced technical support and troubleshoot escalated Tier 1 and Tier 2 incidents for Nextech software products
• Maintain proficiency in all technical aspects of Nextech solutions and document support incidents thoroughly
• Partner with Product Support and Development teams to resolve technical issues and escalate as needed
• Schedule and perform software upgrades and coordinate data exports
• Support HL7/HIE/Lab/Device integrations and evaluate client hardware for compatibility
• Maintain and build knowledge base and training documentation to support team and customers

Requirements

• Must be located in the United States excluding California
• Intermediate experience reading HL7 messages and understanding HL7 requirements
• Basic knowledge of SQL and ability to write queries
• Hands-on experience with APIs including support and troubleshooting
• Basic proficiency in HTML and JavaScript for minor script modifications
• Strong interpersonal, communication, and project management skills

Nice to have

• 2+ years supporting Nextech products or software solutions
• Bachelor’s degree in MIS or related IT field
• Expertise in HL7 and advanced SQL query writing
• Experience with system performance monitoring and troubleshooting
• Advanced Microsoft Office skills

Culture & Benefits

• Generous annual bonus opportunity and 401(k) with employer match
• Paid time off including personal time, accrued PTO, and holidays
• Medical, dental, vision insurance with health savings and flexible spending accounts
• 100% company-paid parental leave, life insurance, and disability insurance
• Wellness programs, employee assistance, and corporate discounts