Customer Success Manager (United States)

TL;DR

Customer Success Manager (SaaS): Partnering with sales, support, product, and engineering teams to deliver a world-class customer experience with an accent on driving product adoption, managing customer health, and identifying expansion opportunities. Focus on crafting success plans, being the main escalation point for business and technical issues, and owning contract renewals.

Location: Remote within the 50 U.S. States

Salary: $115,000 - $140,000 annually

Company

hirify.global delivers a unified open directory platform that securely manages identities, devices, and access for organizations.

What you will do

• Understand customer requirements, challenges, and expected business outcomes.
• Craft success plans with agreed-upon scope, metrics, and timelines.
• Monitor customer health, proactively identify issues, and mitigate risks.
• Act as the main escalation point for business and technical issues.
• Own and execute contract renewals.
• Identify expansion opportunities and partner with Account Managers to drive value.

Requirements

• Minimum 2 years of customer-facing experience at a SaaS company.
• Technical acumen in IT such as User Access Management, authentication, device management, MDM, or security preferred.
• Strong organizational, problem-solving, multi-tasking, and communication skills.
• Must be located within one of the 50 U.S. States.
• Required to speak and write English fluently.

Culture & Benefits

• Remote-first work environment, allowing work from anywhere in the U.S.
• Comprehensive benefits package including medical, dental, vision, HSA, FSA, EAP, disability, life insurance, and a 401k savings plan with match.
• Flexible paid time off policy.
• Collaborative environment focused on solving challenging technical problems.
• Commitment to building human connections and fostering diversity.