Lead Specialist - Customer Success

TL;DR

Lead Specialist - Customer Success: Manages post-sale success and satisfaction for hirify.global customers, focusing on retaining subscription revenue and supporting company growth through quality customer experience. With an accent on proactive value delivery and customer retention strategies, focus on building strong customer relationships, optimizing product usage, and acting as a customer advocate to drive desired business outcomes.

Location: Hybrid, Gurugram, India

Company

hirify.global is the global data and analytics business for the renewables, energy, and natural resources industries.

What you will do

• Build and maintain strong customer relationships, continually delighting them with a customer-centric attitude.
• Ensure customers find value in products and services by understanding their goals and needs.
• Onboard customers, ensuring proper training, tools, and education to optimize product usage.
• Collaborate with internal teams to facilitate early product adoption and maximize usage.
• Monitor customer health, report risks, and develop improvement plans.
• Act as a customer advocate, capturing and delivering feedback to respective teams.
• Work with Account/Sales Management to support business retention, growth, and contract renewal.

Requirements

• Basic customer facing experience.
• Good communication and interpersonal skills.
• Good organizational, presentation, and time management skills.
• Strong learner with a curious mind and basic understanding of customer journeys.
• Ability to prioritize work and tasks effectively to achieve best customer outcomes.
• Excellent English.
• Experience working with Microsoft applications (basic Excel skills are required).
• Basic knowledge of salesforce.com.

Culture & Benefits

• Committed to supporting people to grow and thrive.
• Values different perspectives and aspires to create an inclusive environment.
• Focuses on an organizational culture of health and well-being.
• Open to considering flexible working arrangements.