Associate Solutions Engineer

TL;DR

Associate Solutions Engineer: Supporting customers through software implementation and onboarding with an accent on customer communication and technical support. Focus on managing customer inquiries, collaborating with sales and account teams, and ensuring smooth onboarding processes.

Location: Berlin, Germany

Company

hirify.global automates IT endpoint management to increase productivity, reduce security risks, and lower costs for IT teams and managed service providers.

What you will do

• Guide customers through hirify.global solution implementation
• Collaborate with sales and account management teams to meet customer needs
• Respond promptly to customer inquiries via email, phone, and ticketing systems
• Work cross-functionally to resolve product issues and improve future releases
• Create and share knowledge base articles for common issues and solutions
• Work Monday to Friday, 9am - 6pm Berlin time

Requirements

• Location: Must be based in Berlin, Germany
• At least 2 years of customer service experience
• Fluent in French and English
• Proficient with Windows and working knowledge of Linux/Mac
• Experience with ZenDesk or similar CRM ticketing software preferred
• Strong communication, organization, and problem-solving skills

Culture & Benefits

• Personal and professional growth opportunities
• Lunch covered 3 times per week at the office
• Access to corporate benefits platform with brand discounts
• Renowned training platform for skill development
• Competitive compensation
• International and intercultural work environment in central Berlin