TL;DR

Associate Solutions Engineer: Supporting customers through software implementation and onboarding with an accent on customer communication and technical support. Focus on managing customer inquiries, collaborating with sales and account teams, and ensuring smooth onboarding processes.

Location: Berlin, Germany

Company

%hirify_global% automates IT endpoint management to increase productivity, reduce security risks, and lower costs for IT teams and managed service providers.

What you will do

Guide customers through %hirify_global% solution implementation
Collaborate with sales and account management teams to meet customer needs
Respond promptly to customer inquiries via email, phone, and ticketing systems
Work cross-functionally to resolve product issues and improve future releases
Create and share knowledge base articles for common issues and solutions
Work Monday to Friday, 9am - 6pm Berlin time

Requirements

Location: Must be based in Berlin, Germany
At least 2 years of customer service experience
Fluent in French and English
Proficient with Windows and working knowledge of Linux/Mac
Experience with ZenDesk or similar CRM ticketing software preferred
Strong communication, organization, and problem-solving skills

Culture & Benefits

Personal and professional growth opportunities
Lunch covered 3 times per week at the office
Access to corporate benefits platform with brand discounts
Renowned training platform for skill development
Competitive compensation
International and intercultural work environment in central Berlin