Client Technical Support Rep

TL;DR

Client Technical Support Rep: Troubleshooting product and technical issues for customers across multiple channels, managing client-related issues, and educating customers on product usage. Focus on assessing severity and scope of inquiries, documenting solutions for internal and external reuse, and ensuring a positive client experience.

Location: This is a fully remote job opportunity, with the company maintaining a significant presence in Heredia, Costa Rica.

Company

hirify.global is a global data services company specializing in data gathering, analysis, and fraud prevention, empowering organizations and consumers to manage risk and make informed decisions.

What you will do

• Troubleshoot product and technical issues for customers.
• Assess severity and scope of issues, inquiries, and requests.
• Assist customers by phone, chat, email, and ticketing system.
• Manage client-related issues using CRM tools like Salesforce.
• Educate and empower customers to maximize product usage.
• Document solutions for internal and external reuse.

Requirements

• 2+ years of experience in customer or technical support.
• Analytical and problem-solving skills.
• Advanced English language proficiency.
• Ability to work any shift, including holidays.
• Experience with U.S. insurance processes or systems.

Culture & Benefits

• Inclusive culture focused on DEI, work/life balance, and development.
• Medical, life, and dental insurance.
• International Share Save Plan and Flex Work/Work from home.
• Paid time off, annual performance bonus, and education reimbursement.
• Award-winning "people first" approach, recognized as a Great Place To Work™.