TL;DR

Associate Operations Engineer (System Engineering): Managing, supporting, and optimizing IT infrastructure operations including WebEx Contact Center, LAN/WAN, Security, and Wireless. Focus on monitoring, incident response, customer support, and infrastructure change implementation to improve service reliability and customer satisfaction.

Location: Chicago, IL, USA; work-from-home flexible policy with hybrid setup

Salary: $50,000-$60,000 yearly

Company

%hirify_global% is a technology consulting firm founded in 1997, headquartered in Oak Brook, IL, focused on delivering meaningful business outcomes through technology innovation and collaboration.

What you will do

Monitor and respond urgently to active IT events and incidents.
Provide direct customer support via phone, email, and ticketing systems.
Resolve issues related to network technologies, WebEx Contact Center, Microsoft, Citrix, and more.
Ensure timely ticket resolution within SLAs and write knowledge base articles.
Participate in planning and engineering infrastructure changes to improve client services.

Requirements

Must be located in the United States with ability to work flexible hours.
Associate-level certification such as Network+ or CCNA or ability to obtain within 6 months.
Basic networking knowledge including IPV4, DNS, DHCP, LAN/WAN, and security fundamentals.
Experience with Windows and Linux server administration and monitoring/ticketing platforms.
Strong customer service skills and professional communication abilities.

Culture & Benefits

Flexible work-from-home policy and generous vacation.
Health, dental, vision, life, and disability insurance coverage.
401(k) and Roth 401(k) plans with company match.
Mental wellness programs and financial planning support.
Learning opportunities to support career growth.