TL;DR

Account Manager II (Logistics): Providing best-in-class customer experience and managing freight servicing to meet customer standards with an accent on developing customer relationships and achieving operational metrics. Focus on understanding market trends for pricing, managing shipment interactions, and ensuring operational compliance.

Location: Hybrid in Rogers, AR, United States

Company

%hirify_global% is a market-leading enterprise technology company powering intelligent logistics, managing nearly $20B of freight and serving 1 in 3 Fortune 500 companies.

What you will do

Establish and maintain effective relationships with customer contacts, including shippers and receivers.
Understand current market trends to successfully offer pricing to customers’ requests for quotes.
Notify customers of shipment status and reschedule pick-up/delivery appointments when necessary.
Set up new locations (shippers/receivers) and/or new vendors.
Manage shipment level interactions with client customer service and %hirify_global% logistics support.
Ensure billing information is accurate for invoicing and operational compliance for US and Foreign Regulatory Requirements.

Requirements

High school diploma or GED equivalent.
Minimum 2 years of related experience.
Strong communication and customer relationship management skills.

Nice to have

Bachelor’s degree in a related field.
3 years of Logistics experience and 1 year of management experience.
Knowledge of Microsoft Tools and Transportation Management Systems.

Culture & Benefits

Company sponsored health, dental, and vision benefits.
401k match, financial and mental wellness benefits.
Parental leave, short- and long-term disability coverage, and life insurance.
Opportunity for performance or sales incentive bonus program and participation in %hirify_global% equity awards for US-based employees.
Proud to be an Equal Opportunity/Affirmative Action employer.