TL;DR

Tech Support Intern (Cybersecurity): Assisting customers with a security awareness platform, troubleshooting technical challenges, and configuring products to ensure optimal performance. Focus on managing support tickets, investigating product issues, and collaborating across teams to deliver effective solutions.

Location: Hybrid role in the greater Tampa Bay area, requiring work in the Clearwater, FL office 4 days a week (Monday - Thursday). Interns are responsible for relocation and lodging for the duration of the internship.

Company

%hirify_global% is a cybersecurity company that provides an AI-driven Human Risk Management platform to strengthen security culture for over 70,000 organizations worldwide.

What you will do

Respond to incoming calls and tickets from customers, diagnosing problems and providing clear technical solutions.
Research and document technical issues, identifying root causes and collaborating with internal teams for resolution.
Assist customers with configuring and implementing %hirify_global% products to meet specific business needs.
Monitor and manage the technical support ticketing queue, prioritizing requests and maintaining clear documentation.
Conduct technical walkthroughs and webinars to educate customers on product features and best practices for security awareness.
Collaborate with Customer Success Managers and Product teams, escalating issues and sharing feedback for product improvements.
Complete comprehensive technical support training focused on %hirify_global% platforms and security awareness concepts.

Requirements

Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Natural troubleshooting mindset, comfortable investigating problems methodically and researching solutions independently.
Excellent organization and time management, able to manage multiple support tickets simultaneously.
Collaborative team player with strong interpersonal skills.
Accountability and professionalism, demonstrating integrity in customer interactions and taking ownership of assigned tickets.

Culture & Benefits

Company values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.
Gain real-world technical support skills and hands-on technical learning experience replicating issues in virtual environments.
Develop cybersecurity expertise, including defense-in-depth and social engineering threats.
Receive mentorship from experienced Technical Support professionals.
Opportunity for career growth, with many full-time team members starting as interns.
Offers company-wide bonuses based on monthly sales targets.
Provides employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement.