TL;DR

Manager, SMB Customer Success (Fintech): Leading a team to ensure the highest level of customer satisfaction and experience for %hirify_global%'s SMB AP/AR clients with an accent on service delivery and enhancing customer success outcomes. Focus on developing and implementing customer success programs, monitoring metrics, and managing escalated customer issues.

Location: Hybrid (US). This role can be based in San Jose, CA, Draper, UT, or remotely within the United States.

Salary: $128,600 - $154,300 USD

Company

%hirify_global% is a vision-driven Fintech company that empowers businesses by replacing outdated financial processes with innovative automation tools.

What you will do

Lead and manage a diverse team of customer success professionals for SMB clients.
Develop and implement customer success programs to ensure a seamless and positive client experience.
Monitor and analyze customer success metrics to identify areas for improvement.
Manage and oversee the resolution of escalated customer issues.
Foster a culture of coaching and continuous improvement within the team.
Maintain an in-depth understanding of company products, services, and policies.

Requirements

Proven experience in customer success, sales, service delivery, or a related field.
Strong leadership skills to motivate and guide a team.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret data and metrics.
Adaptability and flexibility in a fast-paced environment.
Proficiency in CRM systems and communication platforms.
Must be eligible to work in the United States.

Culture & Benefits

100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP options).
HSA & FSA accounts, Life Insurance, Long & Short-term disability coverage, Employee Assistance Program (EAP).
11+ Observed holidays, wellness days, and flexible time off.
Employee Stock Purchase Program with employee discounts.
Wellness & Fitness initiatives.
Employee recognition and referral programs.