TL;DR

Genesys Developer: Supporting and enhancing the Genesys Cloud contact center platform with an accent on integrations, automation, and AI-enabled solutions. Focus on designing and optimizing bot flows, troubleshooting complex issues, and maintaining 24/7 reliable contact center operations.

Location: Must be local to Charlotte, NC with onsite work required

What you will do

Manage, support, and maintain the Genesys Cloud platform to ensure stable 24/7 contact center operations.
Architect, design, and integrate AI applications with Genesys Cloud using RESTful APIs.
Design, implement, and optimize bot flows to improve customer experience and efficiency.
Plan and execute deployments of new features and updates within Genesys Cloud.
Troubleshoot platform, integration, and performance issues collaboratively with teams and vendors.
Develop and maintain technical documentation and job aids for operational teams.

Requirements

Must be local to Charlotte, NC due to onsite work requirement
5+ years software development experience including 2–3+ years Genesys development.
Strong experience with integration and API development (RESTful services).
Proven troubleshooting and problem-solving skills in complex production environments.
Excellent communication skills and ability to work collaboratively in cross-functional teams.
Experience creating technical documentation and operational job aids.

Nice to have

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Experience with Aspect / Alvaria workforce management systems and/or Intradiem.