TL;DR

Customer Success Manager: Managing client relationships and ensuring client success with an accent on proactive outreach, retention, and issue resolution. Focus on analyzing client feedback, collaborating with internal teams, and driving client engagement to reduce churn and increase satisfaction.

Location: Las Condes, Región Metropolitana, Chile

Company

%hirify_global% is a leading financial technology company specializing in payment solutions.

What you will do

Proactively engage clients to build relationships and ensure successful onboarding and processing.
Serve as primary contact for assigned clients, addressing concerns and preventing churn.
Analyze client feedback and usage data to identify risks and opportunities.
Collaborate with internal teams to resolve client issues and advocate for client needs.
Manage client escalations and complaints professionally and efficiently.
Identify upsell and cross-sell opportunities in coordination with sales.

Requirements

Location: Must be based in Las Condes, Región Metropolitana, Chile
1+ years experience in client success, account management, or customer service.
Strong communication, problem-solving, and organizational skills.
Bachelor's degree or equivalent experience.
Ability to analyze data and learn new technologies.
Highly articulate in phone and email communication.

Nice to have

Experience in credit card industry or finance environment.
Leadership skills and sales experience.

Culture & Benefits

Full-time position in a leading fintech corporation.
Opportunity to work closely with diverse internal teams.
Focus on professional growth and client success.