TL;DR

Service Designer: Designing seamless digital experiences and advancing service design practices with an accent on human-centred end-to-end customer journeys. Focus on shaping strategic initiatives, collaborating with agile teams, and embedding design principles across products and services.

Location: Hybrid work with at least two days per week in office in Halifax or Manchester, UK. Regular travel to Halifax and occasional travel to London and other UK offices.

Salary: £59,850 - £66,500

Company

%hirify_global% is a major UK financial institution focused on sustainable business growth and diversity.

What you will do

Work confidently in agile teams to uncover priorities, visualize outcomes, and define scope.
Shape strategic initiatives led by colleague, customer, and market insight.
Attend workshops and engage stakeholders to ensure well-informed decisions.
Communicate effectively to manage expectations and incorporate multiple perspectives.
Support research and document current and future state services.
Collaborate closely with designers, product owners, and engineers to embed design principles.

Requirements

Location: Must be able to work hybrid with presence in Halifax or Manchester, UK.
Strong relationship building and innovative problem-solving skills.
Experience communicating with senior, technical, and non-technical audiences.
Proactive, motivated, and able to handle pressure and emerging priorities.
Experience with research and design thinking methods.

Culture & Benefits

Inclusive environment celebrating diversity and belonging.
Generous pension contribution up to 15% and annual performance bonus.
Share schemes including free shares and lifestyle-adaptable benefits.
30 days holiday plus bank holidays and wellbeing initiatives.
Generous parental leave policies and disability confident employer.