TL;DR

Customer Success Manager (Fintech): Managing customer success and professional services for SMB and Commercial segments on %hirify_global%'s platform with an accent on service attachment and revenue growth. Focus on scoping projects, collaborating with sales teams, and driving product activations to maximize customer adoption and revenue.

Location: Chicago, United States

Salary: $77,700 - $116,600 per year (OTE)

Company

%hirify_global% is a financial infrastructure platform enabling businesses worldwide to accept payments and grow revenue.

What you will do

Evaluate user needs and recommend appropriate professional services to ensure success on %hirify_global%
Drive service attachment and revenue growth for SMB and Commercial users
Collaborate with Account Executives for smooth user handoffs and service alignment
Scope projects accurately to align customer needs with delivery capabilities
Negotiate service contracts and statements of work for paid engagements
Monitor customer success metrics and help evolve service offerings based on feedback

Requirements

Location: Based in the United States (Chicago)
2+ years customer-facing experience in technology or payments with strong sales and contract negotiation skills
Ability to understand technical requirements and match to service offerings
Strong communication skills to translate technical concepts for business audiences
Experience working cross-functionally with sales, product, and delivery teams
Ability to build strong relationships across customer segments

Nice to have

Experience selling technical implementation services in fintech or payments
Knowledge of %hirify_global%'s product suite and API-based integrations
Background in solution selling focused on customer outcomes
Experience in high-growth technology companies and e-commerce platforms

Culture & Benefits

Opportunity to work at a leading fintech product company
Competitive OTE salary including commissions and bonuses
Collaborative environment with cross-functional teams