TL;DR

Associate Customer Onboarding Manager (Fintech): Leading implementation projects for %hirify_global%’s SaaS Accounts Payable and global payments solution with an accent on technical integration, risk assessment, and project coordination. Focus on moving customers through complex SaaS system implementation phases and improving internal processes for efficient customer interactions.

Location: Onsite in Tbilisi, Georgia

Company

%hirify_global% is a fintech unicorn transforming financial operations for high-velocity organizations with an AI-powered platform for Accounts Payable automation and global payments.

What you will do

Lead implementation projects with customers, assessing business and implementation risks.
Guide the technical integration process and assist with technical problem-solving.
Coordinate project timelines, tasks, and development efforts with internal and customer teams.
Improve internal processes and systems for more efficient customer interactions.
Develop repeatable and scalable processes to enhance project quality and delivery.
Share product feedback with Product and Engineering teams to help improve the product.

Requirements

Hands-on implementation experience with SaaS applications.
Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, or Intacct, with a focus on Accounts Payable functionality.
Relevant account and customer management experience.
Strong analytical, creative thinking, and problem-solving skills.
Excellent communication, project management, and multi-tasking skills.
BA/BS in a related field (Business Accounting, IT) or equivalent experience.

Nice to have

Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls).
Experience with payment systems and/or working at a Fintech company.
Experience in working with Ticketing Systems (Zendesk, JIRA) and CRM systems (Salesforce).
Experience with compliance and regulatory processes.

Culture & Benefits

Work in a fast-paced, deadline-driven startup environment.
Commitment to customers and building lasting connections.
Inclusive teams and an equitable Talent Acquisition process.
Opportunity to work with an AI-powered platform.
Support for reasonable adjustments or accommodations during the recruitment process.

Hiring process

Artificial intelligence and automated systems may be used to screen, assess, and select candidates during the recruitment process.
Candidates have the right to request human review of any automated decision.