TL;DR

Ils Manager (Security): Managing and leading a team to deliver excellence in customer service delivery and issue resolution within a large complex managed service with an accent on security clearance and operational lifecycle management. Focus on designing and delivering ILS strategies, maintaining service quality, and supporting cost reduction initiatives in a highly secure environment.

Location: Onsite within 30-minute commute of Watford, United Kingdom. Must be able to obtain DV Security Clearance and have lived in the UK for 10+ years.

Company

%hirify_global% is a global telecommunications and cybersecurity leader protecting critical national infrastructure and delivering innovative security solutions worldwide.

What you will do

Manage, grow, and maintain ILS activities within a large complex managed service.
Design, develop, and deliver ILS interventions using latest strategies aligned with MoD Framework.
Lead and develop strategy, policy, and documentation for ILS activities.
Provide collaborative leadership to maintain operational service lifecycle using ITIL service operations model.
Champion cost reduction initiatives within area of responsibility.
Support and mentor platform team to ensure effective and inclusive 'One Team' approach.

Requirements

Must be able to obtain DV Security Clearance and have lived in the UK for 10+ years.
ITIL V4 Foundation accreditation or working towards it.
Strong skills in service delivery, issue resolution, stakeholder management, quality assurance, and decision making.
Technical competence across a wide range of technologies relevant to ILS.
Experience managing complex ILS activities and strategies.
Ability to work onsite 5 days a week with 1 in 2 call out obligation.

Nice to have

ILS accreditations/courses in obsolescence management, reliability, availability and maintainability, supportability engineering, NSN training.

Culture & Benefits

Competitive salary with 10% on target bonus.
BT Pension scheme with employer contributions.
25 days annual leave plus bank holidays, increasing with service.
Flexible benefits including cycle to work, healthcare, season ticket loan.
World-class training and development opportunities.
Enhanced family leave and women's health support.
24/7 private virtual GP appointments for UK colleagues.
Discounts on broadband, mobile, TV packages, and retail.