Senior Manager Technical Account Management

TL;DR

Senior Manager Technical Account Management (Delivery Management): Leading a team of Technical Account Managers to deliver enterprise-level technical strategy, implementation success, and platform optimization for high-value clients. With an accent on managing complex technical escalations, cross-functional collaboration, and scalable client solutions. Focus on driving team performance, standardizing methodologies, and shaping long-term growth and operational excellence.

Location: Remote (US)

Company

hirify.global is a trusted commerce network platform accelerating growth and optimizing operations for brands, suppliers, and retailers in e-commerce.

What you will do

• Hire, lead, and develop a team of Technical Account Managers delivering strategic technical guidance to enterprise clients.
• Manage complex technical escalations and act as senior point of contact for critical issues.
• Define coverage models, engagement frameworks, and account alignment strategies to support scalability.
• Collaborate cross-functionally with Client Success, Product, Engineering, and Support leadership.
• Standardize onboarding, integration, and optimization processes across the team.
• Monitor client and team performance metrics and lead initiatives to evolve methodologies and tooling.

Requirements

• Location: Must be based in the United States or work remotely within the US
• 8+ years in technical account management, implementation, or solutions engineering in B2B SaaS or marketplace roles.
• 5+ years leading or mentoring technical or customer-facing teams.
• Strong communication skills to influence technical and executive audiences.
• High proficiency with Salesforce and related tools.
• Ability to manage multiple priorities and drive team performance in fast-paced environments.

Culture & Benefits

• Remote-first working conditions with a $65/month internet stipend.
• Comprehensive medical, dental, vision benefits starting Day 1 and company HSA contributions.
• 6% 401(k) match and competitive paid time off including holidays, sick days, wellness days, and caregiver leave.
• Career development opportunities and tuition assistance.
• Inclusive and supportive work environment with team-building activities.
• Additional benefits including pet insurance, legal assistance, life insurance, and charitable contribution matching.