TL;DR

Senior Manager Technical Account Management (Delivery Management): Leading a team of Technical Account Managers to deliver enterprise-level technical strategy, implementation success, and platform optimization for high-value clients. With an accent on managing complex technical escalations, cross-functional collaboration, and scalable client solutions. Focus on driving team performance, standardizing methodologies, and shaping long-term growth and operational excellence.

Location: Remote (US)

Company

%hirify_global% is a trusted commerce network platform accelerating growth and optimizing operations for brands, suppliers, and retailers in e-commerce.

What you will do

Hire, lead, and develop a team of Technical Account Managers delivering strategic technical guidance to enterprise clients.
Manage complex technical escalations and act as senior point of contact for critical issues.
Define coverage models, engagement frameworks, and account alignment strategies to support scalability.
Collaborate cross-functionally with Client Success, Product, Engineering, and Support leadership.
Standardize onboarding, integration, and optimization processes across the team.
Monitor client and team performance metrics and lead initiatives to evolve methodologies and tooling.

Requirements

Location: Must be based in the United States or work remotely within the US
8+ years in technical account management, implementation, or solutions engineering in B2B SaaS or marketplace roles.
5+ years leading or mentoring technical or customer-facing teams.
Strong communication skills to influence technical and executive audiences.
High proficiency with Salesforce and related tools.
Ability to manage multiple priorities and drive team performance in fast-paced environments.

Culture & Benefits

Remote-first working conditions with a $65/month internet stipend.
Comprehensive medical, dental, vision benefits starting Day 1 and company HSA contributions.
6% 401(k) match and competitive paid time off including holidays, sick days, wellness days, and caregiver leave.
Career development opportunities and tuition assistance.
Inclusive and supportive work environment with team-building activities.
Additional benefits including pet insurance, legal assistance, life insurance, and charitable contribution matching.