TL;DR

Customer Success Lead: Own the full post-sale lifecycle for a SaaS platform used by mobile teams with an accent on onboarding, activation, and retention. Focus on leading customer adoption, reducing churn risk, and collaborating cross-functionally to improve customer experience.

Company

%hirify_global% builds a platform for teams to track, automate, and collaborate on mobile app releases, serving industry-leading mobile teams across multiple continents with a center in NYC.

What you will do

Lead onboarding and activation for new customers
Serve as main contact for ongoing account management and quarterly business reviews
Monitor usage and proactively address risks to maintain account health
Own renewals in partnership with sales
Identify ways to increase customer value and improve processes
Collaborate with product, engineering, and sales to channel customer feedback

Requirements

Must be comfortable working with a technical audience familiar with software engineering practices and tools
Experience in B2B SaaS with technical products or developer tools
Strong organizational skills and data-driven approach to customer success
Proactive, self-starter with ownership and autonomy mindset
English proficiency at least B2 level

Culture & Benefits

Distributed team across multiple continents with NYC center
Strong culture of transparency and collaboration
Ownership and impact in an early-stage startup environment
Continuous learning and growth opportunities