Customer Success Lead

TL;DR

Customer Success Lead: Own the full post-sale lifecycle for a SaaS platform used by mobile teams with an accent on onboarding, activation, and retention. Focus on leading customer adoption, reducing churn risk, and collaborating cross-functionally to improve customer experience.

Company

hirify.global builds a platform for teams to track, automate, and collaborate on mobile app releases, serving industry-leading mobile teams across multiple continents with a center in NYC.

What you will do

• Lead onboarding and activation for new customers
• Serve as main contact for ongoing account management and quarterly business reviews
• Monitor usage and proactively address risks to maintain account health
• Own renewals in partnership with sales
• Identify ways to increase customer value and improve processes
• Collaborate with product, engineering, and sales to channel customer feedback

Requirements

• Must be comfortable working with a technical audience familiar with software engineering practices and tools
• Experience in B2B SaaS with technical products or developer tools
• Strong organizational skills and data-driven approach to customer success
• Proactive, self-starter with ownership and autonomy mindset
• English proficiency at least B2 level

Culture & Benefits

• Distributed team across multiple continents with NYC center
• Strong culture of transparency and collaboration
• Ownership and impact in an early-stage startup environment
• Continuous learning and growth opportunities