TL;DR

Software Engineer (Customer Centric Engineering): Investigate, reproduce, and diagnose complex customer technical escalations using Java, databases, and web APIs with an accent on troubleshooting, debugging, and improving product quality. Focus on solving critical issues, mentoring junior engineers, and collaborating across global teams.

Location: Dublin, Ireland

Company

%hirify_global% is a global leader in cloud applications serving over 200,000 companies with a focus on trust, quality, and responsiveness.

What you will do

Investigate and resolve critical customer technical escalations using Java, database, and web API skills
Identify root causes, propose fixes, and develop debugging tools in collaboration with product teams
Provide timely information to customer-facing teams to improve satisfaction
Mentor technical support and junior engineers on technical issues and best practices
Build relationships across Customer Services, R&D, and data center operations as a technical expert
Develop high-quality production-ready internal tools and share knowledge within the team

Requirements

Location: Dublin, Ireland
Minimum 3 years of relevant technical experience
Programming experience in Java or similar object-oriented languages
Strong troubleshooting, problem-solving, and communication skills
Bachelor's degree in Computer Science or related field preferred
Experience with IDEs (Eclipse, IntelliJ), relational databases (Oracle, PostgreSQL, MySQL), and Linux environments

Nice to have

%hirify_global% / Force.com development experience
Frontend development experience (JavaScript, HTML5)
Mobile app development experience (iOS/Android Simulator)
Experience with Oracle SQL Developer and log parsing in Splunk