Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Manage a portfolio of merchants using payment solutions with an accent on strategic relationship management, customer lifecycle ownership, and data-driven performance optimization. Focus on building trusted client relationships, driving retention and growth, and collaborating cross-functionally to deliver high-quality merchant experiences.

Location: Onsite in Limassol, Cyprus

Company

hirify.global is a fintech company providing payment solutions to merchants.

What you will do

• Own and nurture a portfolio of merchants, acting as the primary contact and building strategic relationships.
• Support client onboarding and drive product adoption through performance analysis.
• Gather customer feedback to identify product improvements and collaborate with internal teams.
• Monitor customer health, reduce churn, and identify upsell opportunities.
• Prepare performance reports and use data to optimize client outcomes.
• Work cross-functionally with sales, risk, finance, and support teams to ensure cohesive client experience.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Proven customer-facing experience, preferably in fintech or technology sectors.
• Excellent communication skills in English and Russian; Russian native speaker required.
• Strong analytical and strategic thinking skills with CRM proficiency, preferably Salesforce.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Must be located in or able to work onsite in Limassol, Cyprus.

Nice to have

• Fluent or near-native English speaker; additional languages are a plus.

Culture & Benefits

• Competitive salary package.
• Medical insurance from day one.
• Regular social events and team-building activities.
• Opportunities for professional development and career growth.