Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Manage customer relationships to ensure product adoption, retention, and revenue growth in a digital asset infrastructure company with an accent on blockchain and fintech solutions. Focus on expanding product usage, renewing contracts, and collaborating closely with sales to maximize customer satisfaction and loyalty.

Location: Hybrid remote work with offices in Switzerland, Germany, UK, and France

Company

hirify.global is a global leader in digital asset infrastructure for banks and companies, leveraging blockchain technology for cryptocurrencies and tokenized assets.

What you will do

• Increase customer retention and satisfaction
• Expand adoption of hirify.global solutions among customers
• Renew contracts and reduce churn
• Ensure fast time-to-value for customers
• Collect and close customer feedback loops
• Lead initiatives to publish customer success stories

Requirements

• Bachelor’s or master’s degree in economics, finance, or business administration
• 3-5 years experience in banking, finance, trading, or fintech
• Experience in B2B software sales, customer success, or account management
• Interest in Blockchain, Digital Assets, Cryptocurrencies
• Fluent in German and English; French is a plus

Nice to have

• Strong interpersonal and critical thinking skills
• Customer-centric approach and project management abilities
• Ability to adapt communication to various stakeholders including C-level
• Passion for learning and staying updated on industry trends

Culture & Benefits

• Work at the intersection of digital assets and finance
• Experienced team including world-renowned experts
• Fast-paced learning and entrepreneurial environment
• Hybrid remote work and flexible hours
• State-of-the-art technology and IT infrastructure
• Fun team events