TL;DR

Senior Systems Operations Engineer: Monitoring and improving the reliability of a global platform's services with an accent on incident response, system stability, and documentation. Focus on refining monitoring methodologies, triaging issues, and collaborating with development teams for remediation in large-scale distributed systems.

Location: Sydney

Company

%hirify_global% is a global technology company focused on improving the reliability of its platform and customer experience.

What you will do

Act as a technical expert and advisor to more junior Systems Operations Engineers.
Monitor platform services and stability via telemetry and alerts, triaging and escalating issues as needed.
Work collaboratively with development teams to facilitate issue remediation.
Proactively update and improve Systems Operations documentation and runbooks.
Increase the effectiveness of the incident response process by defining and measuring relevant metrics.

Requirements

6+ years of relevant work experience in Technical and/or Application Support.
Strong knowledge of services support and troubleshooting.
Understanding of large-scale distributed system architectures (databases, web services, application services).
Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
Proficiency or ability to learn programming languages including SQL, Python, C#.
Ability to prioritize and manage incidents based on severity and diagnose issues calmly.
English: B2 required
Must be based in Sydney

Culture & Benefits

Play a critical role in the evolution of the on-call experience.
Committed to creating an inclusive hiring experience.
Periodic weekend coverage may be required.