Client Success Manager

TL;DR

Client Success Manager: Managing client relationships and ensuring successful outcomes in software and data platforms with an accent on strategic advisory, technical fluency, and cross-functional collaboration. Focus on solving complex client challenges, driving growth opportunities, and overseeing project and change management.

Location: United States, hybrid work format

Company

hirify.global is a global data and technology company providing data, analytics, and software solutions across multiple industries including financial services, healthcare, and automotive.

What you will do

• Build and maintain client relationships aligning with customer goals and driving measurable outcomes.
• Collaborate cross-functionally with sales, product, and support teams to ensure seamless client experiences.
• Provide technical and strategic guidance to clients on software platforms and IT environments.
• Lead troubleshooting, issue resolution, and escalation management to address client challenges.
• Manage project roadmaps, change management, and post-sale activities to ensure client success.

Requirements

• Location: Must be based in the United States
• 5+ years of experience in client success, account management, or consulting within software/platforms industry.
• Technical fluency in software platforms and IT environments.
• Bachelor's degree in Business Administration, IT, or related field.
• Preferred certifications: CCSM or ITIL Foundation.
• English proficiency: at least B2 level

Culture & Benefits

• Paid time off, 401K with company match, comprehensive health, dental, and vision plans.
• 5 sick days, 12 paid holidays, and 2 paid volunteer days annually.
• Focus on diversity, equity, inclusion, work/life balance, and employee development.
• Recognized as a Great Place To Work™ and FORTUNE Best Companies to Work For.