TL;DR

Client Success Manager: Managing client relationships and ensuring successful outcomes in software and data platforms with an accent on strategic advisory, technical fluency, and cross-functional collaboration. Focus on solving complex client challenges, driving growth opportunities, and overseeing project and change management.

Location: United States, hybrid work format

Company

%hirify_global% is a global data and technology company providing data, analytics, and software solutions across multiple industries including financial services, healthcare, and automotive.

What you will do

Build and maintain client relationships aligning with customer goals and driving measurable outcomes.
Collaborate cross-functionally with sales, product, and support teams to ensure seamless client experiences.
Provide technical and strategic guidance to clients on software platforms and IT environments.
Lead troubleshooting, issue resolution, and escalation management to address client challenges.
Manage project roadmaps, change management, and post-sale activities to ensure client success.

Requirements

Location: Must be based in the United States
5+ years of experience in client success, account management, or consulting within software/platforms industry.
Technical fluency in software platforms and IT environments.
Bachelor's degree in Business Administration, IT, or related field.
Preferred certifications: CCSM or ITIL Foundation.
English proficiency: at least B2 level

Culture & Benefits

Paid time off, 401K with company match, comprehensive health, dental, and vision plans.
5 sick days, 12 paid holidays, and 2 paid volunteer days annually.
Focus on diversity, equity, inclusion, work/life balance, and employee development.
Recognized as a Great Place To Work™ and FORTUNE Best Companies to Work For.