Senior Salesforce Consultant (Service Cloud Voice)

TL;DR

Senior Salesforce Consultant (Service Cloud Voice): Configuring and developing intelligent Salesforce and Amazon Connect solutions with an accent on revolutionizing workflows and elevating customer experiences. Focus on optimizing contact center design, building custom applications, and integrating generative AI technologies into Salesforce.

Location: Remote - United States

Company

At hirify.global, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce, crafting intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more.

What you will do

• Facilitate business process reviews to identify customer requirements and processes.
• Create user stories based on customer requirements and develop technical specifications.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Effectively manage aspects of projects and customer communications.
• Deliver customer end-user training and documentation.
• Partner with the Artificial Intelligence team to create innovative Salesforce solutions.

Requirements

• 4+ years project experience in a hands-on position.
• 4+ years of experience with Salesforce in a development or configuration capacity.
• Solid understanding of Salesforce Platform and its architecture.
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.
• Understanding of Customer Service and Contact Center Operations with experience solving complex use cases.
• Client-facing experience in pre-sales activities, project management, discovery, design, and solution options delivery.

Culture & Benefits

• Offers both remote and in-person options, ensuring a connected and unified team.
• Anticipates a travel commitment of up to 25% for certain roles.
• Provides flexibility to accommodate personal commitments, valuing work output over strict hours.
• Fosters collaboration through executive town halls and company meetings where feedback is encouraged.
• Emphasizes celebrating achievements, both significant and minor, within the team.