TL;DR

IT Support Engineer (AI): Supporting a global workforce by managing IT onboarding/offboarding, device logistics, and troubleshooting issues for a B2B gift and SWAG platform with an accent on improving core IT workflows and delivering a smooth, secure tech experience. Focus on rolling out new AI integrations, building AI-driven automations, and providing practical training and guidance to enhance productivity.

Location: Based in Lisbon, Portugal, as this is an in-person role due to hardware logistics.

Company

%hirify_global% is a cutting-edge B2B gift and SWAG platform that helps companies build deeper connections globally.

What you will do

Manage employee IT onboarding and offboarding, including account provisioning and device logistics.
Oversee the full device lifecycle: prepare, ship, track, and collect hardware.
Provide day-to-day IT support via Freshservice for hardware, software, and access issues.
Maintain and improve SaaS lifecycle workflows using Trelica, supporting license management.
Enable the team to get more value from AI by helping roll out new integrations and building AI-driven automations.
Support the rollout of new IT projects and tools that improve internal processes and efficiency.

Requirements

1–3 years of experience in IT support or operations, ideally in a startup environment.
Hands-on experience with Apple devices and MDM tools such as Kandji.
Familiarity with IT ticketing systems like Freshservice, Zendesk, or Jira.
Solid grasp of IT fundamentals, including account lifecycle, access controls, and endpoint security.
Strong problem-solving skills, able to troubleshoot independently, and excellent communication skills.
Based in Lisbon, Portugal — this is an in-person role due to hardware logistics.

Culture & Benefits

A competitive salary.
Unlimited PTO (Paid time off).
Stock options.
A super friendly working culture populated by fun and dedicated people.

Hiring process

Intro call (30 min) with the Talent team.
Technical interview (45 min) with the Head of IT & Security.
Final interview (30 min) with the Chief Product Officer.