IT Support Engineer (AI)

TL;DR

IT Support Engineer (AI): Supporting a global workforce by managing IT onboarding/offboarding, device logistics, and troubleshooting issues for a B2B gift and SWAG platform with an accent on improving core IT workflows and delivering a smooth, secure tech experience. Focus on rolling out new AI integrations, building AI-driven automations, and providing practical training and guidance to enhance productivity.

Location: Based in Lisbon, Portugal, as this is an in-person role due to hardware logistics.

Company

hirify.global is a cutting-edge B2B gift and SWAG platform that helps companies build deeper connections globally.

What you will do

• Manage employee IT onboarding and offboarding, including account provisioning and device logistics.
• Oversee the full device lifecycle: prepare, ship, track, and collect hardware.
• Provide day-to-day IT support via Freshservice for hardware, software, and access issues.
• Maintain and improve SaaS lifecycle workflows using Trelica, supporting license management.
• Enable the team to get more value from AI by helping roll out new integrations and building AI-driven automations.
• Support the rollout of new IT projects and tools that improve internal processes and efficiency.

Requirements

• 1–3 years of experience in IT support or operations, ideally in a startup environment.
• Hands-on experience with Apple devices and MDM tools such as Kandji.
• Familiarity with IT ticketing systems like Freshservice, Zendesk, or Jira.
• Solid grasp of IT fundamentals, including account lifecycle, access controls, and endpoint security.
• Strong problem-solving skills, able to troubleshoot independently, and excellent communication skills.
• Based in Lisbon, Portugal — this is an in-person role due to hardware logistics.

Culture & Benefits

• A competitive salary.
• Unlimited PTO (Paid time off).
• Stock options.
• A super friendly working culture populated by fun and dedicated people.

Hiring process

• Intro call (30 min) with the Talent team.
• Technical interview (45 min) with the Head of IT & Security.
• Final interview (30 min) with the Chief Product Officer.