TL;DR

Client Journey Project Manager (SaaS): Leading the coordination and execution of the customer onboarding journey for large clients with an accent on product adoption, strategic planning, and risk mitigation. Focus on tailoring pre-configurations, ensuring specific customer goals are met, and continuously improving the customer experience in a SaaS environment.

Location: Onsite in Barcelona, Spain

Salary: €33,000–€52,000 OTE (70/30 split)

Company

%hirify_global% is a fast-growing HR Software company founded in 2016, dedicated to helping SMEs automate HR workflows and centralize people data.

What you will do

Lead coordination and presentation of product demos, gathering client requirements.
Design and present the full customer lifecycle from sales kick-off to product adoption.
Own strategic planning and execution of the onboarding roadmap.
Identify, assess, and proactively mitigate risks or delays in the onboarding process.
Oversee customer training strategy and ensure full product feature adoption.
Measure onboarding project success using key metrics and report progress to senior management.

Requirements

French expert and fluent in English (C1).
Proven experience in customer-facing roles, especially in Customer Experience, driving retention and success.
At least 2 years of project management experience, ideally in a SaaS, HR software, or technology environment.
Tech-savvy with hands-on experience in a SaaS environment.
Strong problem-solving and analytical skills.
Adaptable and comfortable working in a dynamic startup environment.

Nice to have

PMP, Agile, Scrum Master, or similar project management certifications.

Culture & Benefits

High growth, multicultural, and friendly environment.
Save expenses with Cobee and get your salary in advance with Payflow.
Healthy life with Gympass and Alan private health insurance.
Language classes with Yolk Academy.
Breakfast in the office, organic fruit, and free caffeine/theine.
Flexible schedules, pet-friendly, and no dress code.
Structured career paths and transparent salary grids.