TL;DR

APM Technical Support Engineer (Observability): Resolving complex technical issues for customers by mastering installation, configuration, and data exploration of APM products in cutting-edge environments with an accent on application architecture, microservices, and orchestration platforms. Focus on advanced troubleshooting, identifying recurring issues, and continually advancing technical skills through exposure to new application features and observability standards.

Location: Hybrid Working in Dublin, Ireland. We actively encourage attendance at our Dublin offices, particularly in the early stages where learning through collaboration and observation with the team will be strongest.

Company

%hirify_global% is a global leader in Application Performance Management (APM) SaaS, building an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems, trusted by innovative startups to Fortune 500 enterprises.

What you will do

Work closely with engineering teams to creatively and relentlessly resolve complex technical issues for our global customer base.
Master the installation, configuration, and data exploration of our core APM products across diverse environments including microservices, containers, and orchestration platforms.
Use technical insight to identify recurring issues, suggest improvements, and document customer needs as feature requests or bug reports for the Product Organisation.
Provide expert troubleshooting and software support via email, phone, and social channels, ensuring customer delight.
Continuously advance technical skills through dedicated training and exposure to new application features and emerging observability standards like OpenTelemetry.

Requirements

A genuine passion for delighting customers and maintaining a positive approach, even during high-pressure situations.
Proven experience (including internships, academic projects, or bootcamps) in delivering superior end-user software support.
Strong analytical and troubleshooting abilities—you enjoy taking things apart to understand how they work.
A foundational understanding of web technologies.
Competence with one or more key development frameworks: Java, .Net, PHP, Ruby, Python, or Node.
A profound hunger for knowledge and intense curiosity about new software technology and application behaviour.
An infectiously positive attitude and the ability to focus on possibilities rather than obstacles.
Hybrid Working in Dublin, Ireland is required.

Nice to have

Certifications in relevant application development technologies.
Prior experience in a DevOps, Software Engineering, or Technical Support role.
A background in Network, System, or Database Administration.
Familiarity with container orchestration platforms like Kubernetes.
Comfort in analysing and interpreting application logs.
Knowledge of OpenTelemetry and other open source observability frameworks.

Culture & Benefits

Join an experienced and supportive team dedicated to continuous learning and development.
Benefit from ongoing support from your Manager for continuous learning and development.
Opportunity to gain experiences that will prepare you for future growth within %hirify_global%.
Fostering a diverse, welcoming and inclusive environment; celebrating different backgrounds and abilities.
Empowering all Relics to achieve professional and business success through a flexible workforce model.

Hiring process

All persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
A criminal background check is required.
Certain %hirify_global% roles require candidates to pass an export compliance assessment.