Customer Solutions Design Specialist

TL;DR

Customer Solutions Design Specialist (Architecture): Designing and managing end-to-end technical solutions that meet customer requirements with an accent on solution integration, risk management, and customer engagement. Focus on troubleshooting complex issues, driving technical improvements, and mentoring team members.

Location: Budapest, Hungary, hybrid work model

Company

hirify.global is a global leader in secure connectivity and collaboration platforms, serving a wide range of business customers internationally with a strong focus on innovation and digital inclusion.

What you will do

• Capture detailed customer technical requirements and translate them into solution designs.
• Manage technical direction and recommend optimum solutions for customers.
• Review and validate new developments and in-life products ensuring full integration.
• Drive improvements in design and delivery capabilities for technical solutions.
• Engage with customers at senior levels to influence service strategy and decisions.
• Lead root cause analysis, troubleshooting, and risk mitigation for complex issues.

Requirements

• Location: Must be based in Budapest, Hungary with hybrid work model
• Excellent English proficiency (written and spoken)
• 3-5 years experience in system engineering or OSS system development, especially in Service Assurance.
• Experience with Unix, Windows, large IP networks, cloud and hardware-based Linux environments.
• Knowledge of OSS/infrastructure management tools and Agile SDLC.
• Strong leadership and communication skills with ability to influence and mentor.

Nice to have

• Experience with SMARTS, Network Configuration Manager, SevOne, Cisco ACS, Splunk.
• Familiarity with SNMP, Java, C, Jira, Bamboo, Oracle/MySQL, Angular, Shell scripting, security certificates.

Culture & Benefits

• Company car or car allowance and attractive salary package.
• Cafeteria package and performance-based bonus.
• Comprehensive private healthcare extended to family members.
• Nursery support and extended paternity leave.
• Commuting and home office allowances.
• Family-friendly culture with smart working approach (3 days onsite, 2 days remote).

Hiring process

• Application review and assessment of technical and leadership skills.
• Interviews focusing on problem-solving, communication, and cultural fit.
• Possible technical tasks or case studies related to solution design.