Support Agent

TL;DR

Support Agent: Handling customer inquiries and issues via Zendesk and social media channels with an accent on customer experience and technical problem identification. Focus on resolving bugs, improving documentation, and delivering exceptional support in a fast-growing AI fitness startup.

Location: Fully remote within Poland

Company

hirify.global is a health & well-being technology company focused on transforming ideas into worldwide AI-powered products.

What you will do

• Handle customer inquiries and issues via Zendesk and social media channels
• Identify and communicate bugs and glitches to the tech team
• Contribute to creating and improving internal and external documentation
• Deliver exceptional customer experiences with empathy and technical understanding
• Collaborate remotely within a small, person-oriented startup environment

Requirements

• Location: Must be based in Poland for fully remote work
• At least 1 year of experience in customer support
• Experience with Zendesk or similar tools
• English proficiency at least B2 level
• Technically oriented mindset with strong attention to detail
• Empathetic and customer-centric problem-solving approach

Culture & Benefits

• Work in a fast-growing fitness and lifestyle startup
• Remote-friendly environment with optional in-person collaboration
• Small company with a person-oriented culture
• Opportunity to contribute to an innovative AI consumer product