TL;DR

Microsoft Dynamics 365 Crm Analyst (ERP Development): Ensuring smooth operation and second-line support of Microsoft Dynamics 365 CRM system with an accent on customer support, problem solving, and system optimization. Focus on analyzing issues in sales and case management modules, collaborating with cross-functional teams, and maintaining clear documentation.

Company

%hirify_global% is a global leader in access solutions with nearly 63,000 employees in over 70 countries, focusing on making physical and virtual spaces safer and more accessible.

What you will do

Provide second-line support for Microsoft Dynamics 365 CRM users, addressing queries and resolving issues.
Analyze and troubleshoot problems related to sales and case management modules.
Collaborate with first-line support, IT specialists, developers, and business stakeholders.
Maintain detailed documentation of support requests, solutions, and best practices.
Stay updated with Microsoft Dynamics 365 CRM updates and best practices.
Take initiative in handling requests and tasks independently.

Requirements

Ability to communicate effectively in English.
4+ years of professional experience with Microsoft Dynamics 365 CRM.
Experience with ITSM tools like ServiceNow or similar.
Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent experience.
Legal eligibility to work in the hiring country.
Good analytical, decision-making, and communication skills.