Monitoring Analyst

TL;DR

Monitoring Analyst: Providing 24/7 first line monitoring and incident response across hirify.global's Technology & Digital estate with an accent on detecting, assessing, and resolving incidents. Focus on utilizing cutting-edge monitoring platforms and observability tools to ensure system health, performance, and reliability.

Location: Onsite in London, UK

Company

hirify.global is a media and entertainment company providing diverse platforms including outdoor advertising, driven by talented and passionate people.

What you will do

• Monitor alerts, indicators, and operational metrics to detect issues or anomalies.
• Detect and assess incidents, performing initial triage and troubleshooting to resolve them.
• Collaborate with specialist teams or third-parties for more complex incident resolution.
• Maintain accurate records of incidents, actions, and communications.
• Participate in post-incident reviews and contribute to documentation of recovery scenarios.
• Continuously improve monitoring processes, documentation, and tooling through feedback and collaboration.

Requirements

• Degree or equivalent work experience, skilled in IT incident diagnosis and resolution.
• Some experience working with monitoring tools and dashboards.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to operate autonomously and manage multiple priorities effectively in a fast-paced environment.
• Strives for continuous improvement, exercising sound judgment and a strong sense of ownership.

Culture & Benefits

• Dedicated to creating an inclusive culture where different voices are represented and celebrated.
• Operate a Smart Working approach, valuing work-life balance and a flexible workforce.
• Committed to making appropriate reasonable adjustments during the recruitment process and in the workplace.