TL;DR

Manager, Product Performance (AI): Leading the performance and operational effectiveness of self-service products within logistics, focusing on AI-powered support agents for last-mile delivery. Focus on maximizing product value through cost efficiency and customer experience by defining strategic direction, driving performance improvement initiatives, and translating complex data into clear insights for leadership.

Location: Hybrid in Berlin, Germany, requiring office presence 2 days a week. Relocation support to Berlin is provided.

Company

%hirify_global% is the world’s pioneering local delivery platform, operating in over 70 countries and headquartered in Berlin, Germany, focusing on last-mile delivery across food, grocery, and retail.

What you will do

Shape the strategic direction for Product Performance across Self-Service by aligning business priorities, OKRs, and performance KPIs with Service Central teams.
Develop a collaborative, high-performing team through coaching, structured delegation, and fostering a culture of constructive challenge.
Lead end-to-end execution of performance improvement initiatives to identify product challenges and deliver scalable solutions.
Support analytical problem-solving, helping teams translate complex data into clear insights, benchmarks, and recommendations for leadership.
Build alignment with senior stakeholders, fostering shared priorities and effective collaboration across central teams and regions.
Ensure high-quality data access and storytelling, partnering with data teams to co-create dashboards and visualizations for decision-making.

Requirements

6+ years of total experience, with most of it in product performance, product operations, product analytics, strategy, or growth roles in a B2C tech or marketplace environment.
3+ years of people management experience, including coaching and structured delegation.
Experience collaborating with Product, Engineering, Analytics, and Data Science teams, ideally in self-service, customer support, automation, or AI support agent products.
Strong business acumen, linking product performance metrics to financial and operational outcomes.
Excellent analytical skills and data storytelling, turning complex insights into clear recommendations.
Good understanding of A/B testing principles and product development processes.

Nice to have

Knowledge of SQL or data querying.
Experience in global, multi-market environments.

Culture & Benefits

Hybrid working model with 2 days per week in the Berlin campus for collaboration.
27 days holiday with extra days for longer service.
€1,000 educational budget, language courses, parental support, and access to Udemy Business.
Health checkups, meditation, gym, and bicycle subsidy.
Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, and Corporate Pension Plan.
Digital Meal Vouchers, Food Vouchers, and Corporate Discounts.
Support for relocation to Berlin.

Senior Manager, Product Performance (Logistics)