TL;DR

Quant Feeds & Platform Specialist (Fintech): Provides specialized 2nd level customer service and consultative support for financial data and platform solutions with an accent on understanding client requirements, demonstrating product capabilities, and assisting with workflow integration. Focus on solving complex inquiries, driving content onboarding, and improving the end-to-end customer journey.

Location: Hybrid in Taguig City, Philippines or Bangalore, India.

Company

%hirify_global% is a leading global financial markets infrastructure and data provider, driving financial stability and empowering economies.

What you will do

Provide direct and 2nd Level specialized customer service support, including solving, research, and answering client inquiries on content, product, and delivery platform.
Meet with Sales and prospective customers to collect content, product, technical, and integration requirements.
Demonstrate various aspects of the platform and proactively carry out content onboarding activities for customers.
Use customer and personal feedback to improve products, services, or processes.
Contribute actively to product release rollouts, migrations, testing, and upgrade programs.
Work independently to tackle client queries and resolve issues, even when precedent may not exist.

Requirements

Knowledge of and experience with financial data sets, Investments, or analytics.
Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing.
Ability to give effective presentations and provide ad hoc answers.
Certifiable training skills for beginner and advanced training on domain expertise.
Must be based in Taguig City, Philippines or Bangalore, India due to hybrid work model.

Nice to have

SQL skills.

Culture & Benefits

A diverse, equitable, and inclusive work environment with equal opportunities for all employees.
Great employee benefits, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
A collaborative and creative culture that encourages new ideas.
Commitment to sustainability across the global business and partnerships with customers to achieve their sustainability objectives.
Opportunity to get involved with the %hirify_global% Foundation through fundraising and volunteering.