TL;DR

Loan Servicing Specialist (Fintech): Providing support and risk mitigation within the consumer lending space for Cash Borrow with an accent on improving customer experience and adhering to lending regulations. Focus on effectively triaging customer needs, identifying product issues, and maintaining service level agreements.

Location: Remote (US-based), pay may vary depending on your specific location within the US.

Salary: $3,638 – $7,277 USD per month (hourly rates ranging from $22.74 to $45.48 USD, dependent on US location zone).

Company

%hirify_global% builds technology to increase access to the global economy through various brands like Square, Cash App, and Afterpay, focusing on commerce and financial services.

What you will do

Identify issues and improve customer experience for Cash Borrow users.
Solve customer inquiries via support queues, email, and potentially chat/phone.
Triage customer needs based on their loan cycle to mitigate risk.
Document product bugs and features, advocating for customer improvements.
Collaborate with other teams and act as a resource to teammates.
Maintain service level agreements and comply with BSA/AML and lending regulations.

Requirements

1+ years of professional experience with a financial institution or payment provider.
Experience in direct customer or client-facing roles.
Ability to adapt to changing workflows and customer inquiry channels.
Excellent organizational and time-management skills.
Ability to work weekends and public holidays as part of a rotating schedule.
Must be able to work effectively in a remote or distributed US work environment.
English: B2 required.

Culture & Benefits

Work in a fast-paced, rapidly changing startup environment.
Focus on building a more inclusive economy and workplace.
Remote work, medical insurance, flexible time off, and retirement savings plans.
Modern family planning benefits.
Ongoing training in BSA/AML and lending regulations/policies.