TL;DR

Instructional Designer & Program Manager (Learning & Development): Guiding the design, development, and delivery of engaging, effective, and scalable learning experiences for the Customer Success Management (CSM) organization with an accent on applying instructional design models and managing training initiatives end-to-end. Focus on collaborating with internal SMEs and external vendors to create impactful web-based and classroom-based training programs, ensuring alignment with business goals and continuous improvement.

Location: Belgrade, Serbia

Company

%hirify_global% is a leader in expanding financial access, optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers globally.

What you will do

Support the design and development of interactive, learner-centric training materials, including eLearning modules, instructor-led training, virtual instructor-led training, job aids, and assessments.
Apply learning principles, instructional design models (e.g., ADDIE, SAM), and modern learning technologies to create impactful learning experiences.
Lead end-to-end project management of training initiatives, including scoping, planning, resource coordination, timeline management, and stakeholder communication.
Manage relationships with external content vendors, ensuring quality, consistency, and timely delivery of outsourced learning solutions.
Track and report on program effectiveness using learning analytics and feedback to drive continuous improvement.
Partner with internal SMEs, CSM leaders, and cross-functional teams to identify learning needs and translate them into actionable training solutions.

Requirements

Bachelor’s degree in Instructional Design, Education, Organizational Development, or a related field.
5+ years of experience in instructional design and program management, preferably in a SaaS or customer success environment.
Proven experience working with both internal SMEs and external content developers.
Knowledge of learning technologies (e.g., LMS, authoring tools like Articulate 360, Adobe Captivate, or Rise).
Excellent project management, communication, facilitation, and interpersonal skills.
Must be based in Belgrade, Serbia.

Nice to have

Master’s degree in a related field.
Experience with data-driven learning evaluation (e.g., Kirkpatrick Model).
Certification in instructional design, project management (e.g., PMP), or learning technologies.
Experience with agile learning development methodologies.

Culture & Benefits

Private Health Insurance and Wellbeing Resources.
Employee Referral Bonus Program and Baby Bonus.
Life, Accident & Disability Insurance.
Numerous opportunities for internal career pathing and advancement.
Employee discounts at %hirify_global% partners.