Lead Business Analyst (ServiceNow)

TL;DR

Lead Business Analyst (ServiceNow): Understanding requirements and evaluating technical feasibility for ServiceNow modules with an accent on converting technical requirements into refined low-level design and ensuring design standards. Focus on bridging the gap between business and technology, enhancing demand requests, and aligning solution design with platform standards.

Location: New York, New York, United States

Company

hirify.global is an outsourcing company providing IT services and solutions to clients.

What you will do

• Attend meetings and workshops to clearly understand requirements and evaluate technical feasibility for ServiceNow modules.
• Convert valid technical requirements into refined low-level designs, ensuring design standards are met.
• Collect, review, analyze, and manage business, user, and system requirements from stakeholders to create clear user stories.
• Bridge the gap between business and technology, ensuring common understanding and alignment of business needs and technology.
• Work closely with developers to assess effort and categorize/prioritize demands accordingly.
• Ensure solution design for requests is aligned with platform design standards.

Requirements

• Minimum 5 years of ServiceNow experience supporting implementation, administration, and configuration.
• Experience in administration of a ServiceNow instance, including delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, and catalog items.
• ServiceNow experience must include debugging and developing scripting, tool configuration, design work, technical configuration, and deployment.
• Ability to develop on the ServiceNow platform, including modification of core applications such as Incident, Problem, Change, and Service Catalog.
• Good communication skills.
• Understanding of ITIL frameworks.