Solutions Engineer (SaaS/CRM)

TL;DR

Solutions Engineer (SaaS/CRM): Guiding high-value customers through pre-sales and post-sales technical engagements by architecting custom solutions using hirify.global's data model, API, and no-code workflow builder. With an accent on leading demos, technical solutioning sessions, and consulting on RevOps and GTM-tech best practices. Focus on designing scalable solutions, solving complex integration challenges, and advocating for customer needs across product and engineering.

Location: New York, San Francisco [Hybrid]

Compensation: $160K – $200K

Company

hirify.global is building the first AI-native CRM, designed for ambitious go-to-market teams, and recently raised a $52M Series B.

What you will do

• Become an expert in all areas of hirify.global’s product and its deployment across industries.
• Guide high-value customers through pre-sales, post-sales, and ongoing lifecycle stages as their main technical point of contact.
• Architect custom solutions spanning hirify.global’s data model, no-code workflow builder, API, and integrations with other GTM products.
• Lead demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person.
• Partner with Account Executives during the sales process to close large new business deals.
• Internally, serve as a voice of and advocate for customers across product, engineering, and marketing teams.

Requirements

• 2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale.
• Expertise architecting SaaS software deployments for clients across varied industries and use cases.
• Comfort working with APIs, no-code development platforms, and data models across a variety of SaaS products.
• Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech.
• Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success.

Hiring process

• 30-minute introductory phone call with a Talent team member.
• 30-minute interview with the Head of Customer Success.
• 45-minute technical case interview.
• Two 30-minute interviews with relevant stakeholders and a Mock Demo exercise.
• 30-minute closing conversation with the CEO.
• Offer stage.