TL;DR

Level 2 Technical Operations Specialist (Network Operations): Provides advanced technical support and resolves complex service issues for network and television delivery systems with an accent on network infrastructure troubleshooting and signal path diagnostics. Focus on CLI-based diagnostics, optimizing IPTV transport, and mentoring Level 1 staff.

Location: Work Schedule and Timezone: Eastern Time

Company

%hirify_global% is a company providing technical operations services, specializing in network and television delivery systems.

What you will do

Manage and resolve escalated support cases within CRM, maintaining clear client communication.
Troubleshoot network infrastructure and TV systems, diagnosing issues across hardware, software, or signal path.
Perform CLI-based diagnostics on routers, switches, and servers to isolate configuration or performance issues.
Remotely access and analyze logs to identify recurring faults and system degradation.
Work with DirecTV and internal engineering on signal alignment and system-level escalations.
Provide guidance and mentoring to Level 1 specialists to improve technical depth and case resolution.

Requirements

Bachelor’s degree in Computer Networking, Information Technology, or a related field.
At least 2 years of related experience, including a minimum of 1 year in a TV, IP, or RF environment.
Demonstrated proficiency using Linux command line tools (CLI) and remote access utilities for troubleshooting.
Strong diagnostic and analytical skills across both network and video platforms.
Ability to work independently, manage priorities, and perform under time-sensitive conditions.
Must align with Eastern Time work schedule.

Nice to have

Hands-on experience with Technicolor COM3000 headend systems or similar equipment.
Working knowledge of DirecTV satellite systems, QAM/IPTV delivery, and RF signal path diagnostics.
Familiarity with VLANs, static IP configurations, routing, and managed switches.
Experience with CRM systems (e.g., Salesforce) and network monitoring platforms.

Culture & Benefits

Participate in an on-call rotation for after-hours support, outages, and emergency response.
Strong teamwork and mentoring capability to support other technical staff.
Demonstrates integrity, professionalism, and discretion with sensitive information.
Opportunities for advanced technical skill development.
High degree of organization, accuracy, and accountability.