TL;DR

Digital Customer Success Excellence Lead (Delivery Management): Leading and governing global digital customer success programs, data quality, and reporting systems to enable effective customer engagement at scale with an accent on program governance, data accuracy, and cross-functional collaboration. Focus on designing and sustaining digital customer success frameworks, ensuring high-quality execution, and driving continuous improvement and innovation.

Location: Onsite in Cape Town, South Africa and Lagunilla de Heredia, Costa Rica

Company

%hirify_global% is a leading global financial markets infrastructure and data provider focused on driving financial stability, empowering economies, and enabling sustainable growth.

What you will do

Lead and coach a team responsible for program governance, data quality, analytics, and digital program support.
Design and refine digital customer programs, journeys, and campaign frameworks in partnership with stakeholders.
Ensure data quality and validation across platforms like Gainsight, Salesforce, and related tools.
Develop and maintain dashboards and reporting to provide actionable insights for Digital CSMs and leadership.
Collaborate cross-functionally to ensure consistent global adoption of digital customer success standards.
Drive continuous improvement and lead special projects to enhance scalability and impact.

Requirements

Must be located onsite in Cape Town, South Africa or Lagunilla de Heredia, Costa Rica.
English proficiency at least B2 level.
Strong Excel skills required.
Experience with Salesforce, Tableau, PowerBI, and Gainsight is a plus.
Strong project management, technical, and problem-solving skills.
Passion for financial markets and customer success discipline.

Culture & Benefits

Collaborative and creative culture encouraging new ideas.
Commitment to sustainability and social responsibility through the %hirify_global% Foundation.
Tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Equal opportunity employer valuing diversity and inclusion.