Software Support Engineer (Fintech)

TL;DR

Software Support Engineer (Fintech): Leading the investigation and resolution of complex, high-impact software issues spanning multiple products with an accent on identifying and documenting product bugs, reproducing customer-reported issues, and providing expert guidance. Focus on continuous improvement of support processes and mentoring junior engineers.

Location: Hybrid in Dundee, Scotland

Company

hirify.global, headquartered in Atlanta, is a leader in expanding financial access, optimizing the branch, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers across the globe.

What you will do

• Lead investigation and resolution of complex, high-impact software issues across multiple products.
• Identify, confirm, and document product bugs with precision, and reproduce customer-reported issues in controlled test environments.
• Provide expert guidance to customers on product usage and best practices, assisting with software configuration and performance optimization.
• Collaborate with cross-functional teams to drive timely and effective issue resolution.
• Maintain and evolve support tools, processes, and documentation, ensuring adherence to knowledge management best practices for the Software Support Knowledge Base.
• Mentor and provide technical guidance and coaching to junior support engineers to elevate team capability.

Requirements

• Bachelor's degree in a computer/science-related field, such as software engineering, electronics, or information systems.
• +5 years of related experience.
• Solid understanding of software systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills with a process-oriented mindset and attention to detail.
• Excellent communication and interpersonal abilities.

Culture & Benefits

• Work with cutting-edge proprietary software used by clients worldwide.
• Be part of a supportive, growth-oriented team.
• Receive structured onboarding, ongoing training, and career development opportunities.
• Make a real impact by helping customers overcome challenges and achieve success.
• Competitive base salary and strong work/family programs.

Hiring process

• Offers of employment are conditional upon passage of screening criteria applicable to the job.