Site Reliability Engineer

TL;DR

Site Reliability Engineer (DevOps): Own and evolve observability and reliability systems for a large-scale distributed platform with an accent on metrics, logs, tracing, and incident response. Focus on designing SLIs, SLOs, error budgets, and building self-service tooling to improve system reliability and visibility.

Company

hirify.global builds a safe and sustainable marketplace for gamers with over 20 million active users, focusing on trust, safety, and market accessibility.

What you will do

• Own and improve the observability stack using Prometheus, Thanos, Alertmanager, Loki, Sentry, Grafana, and AWS services.
• Design and maintain SLIs, SLOs, error budgets to meet reliability objectives.
• Enhance system visibility to reduce MTTR and improve incident response.
• Build self-service capabilities for metrics, alerts, dashboards, and instrumentation.
• Collaborate with Backend, DevOps, and Platform teams to embed reliability and observability from design phase.
• Support incident investigations and contribute to blameless postmortems.

Requirements

• Good English proficiency required.
• Hands-on experience with Prometheus, Alertmanager, Grafana, Loki, Sentry or equivalents.
• Experience with Thanos or large-scale metrics systems and tuning.
• Strong understanding of SLIs, SLOs, error budgets, MTTR, and incident response workflows.
• Experience with Kubernetes production monitoring and Infrastructure as Code (Terraform preferred).
• Proficiency in scripting/programming (Go, Python, Bash) and AWS monitoring.

Nice to have

• Experience designing or operating Thanos at scale.
• Building self-service observability tooling or dashboards-as-code.
• Knowledge of alert fatigue reduction and high-quality alerting patterns.
• Experience with resilience testing, fault injection, chaos engineering.
• Familiarity with service meshes and service-level reliability patterns.
• Background in multi-region or global-scale systems telemetry.

Culture & Benefits

• Employee Stock Options program.
• Performance-based bonuses, referral bonuses, additional paid leave, personal learning budget.
• Paid volunteering opportunities.
• Flexible work location: office, remote, or work and travel.
• Strong focus on personal and professional growth with feedback and promotion processes.