Market Performance Specialist

TL;DR

Market Performance Specialist: Advising customers and guiding product adoption to maximize revenue with an accent on product knowledge and KPI achievement. Focus on quickly building rapport, optimising product usage, and managing pipeline effectively.

Location: Hybrid role from Mexico City.

Company

hirify.global is the world's leading open hotel commerce platform, helping accommodation owners find and book more guests online.

What you will do

• Advise customers to achieve their goals and maximise their revenue.
• Quickly develop rapport with customers and guide them to adopt products.
• Develop deep product knowledge and demonstrate product optimisation for customer needs.
• Meet KPIs related to revenue expansion and customer adoption scores.
• Manage your pipeline and performance to SLAs and KPIs.

Requirements

• Have a genuine passion for sales, customer success and providing great customer experiences.
• Possess excellent communication skills, both written and verbal.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business (customer success, sales, revenue expansion).
• High level of English required.

Culture & Benefits

• Equity packages for you to be a part of the hirify.global journey.
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.