TL;DR

Client Services Associate (Fintech): Ensuring exceptional client service through prompt and professional support within a centralized trading platform with an accent on handling client inquiries and coordinating with internal teams. Focus on identifying customer needs, solving complex tasks, and maintaining strong client relationships to support business growth.

Location: Remote from Brazil

Company

%hirify_global% is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure.

What you will do

Manage client inquiries via email, live chat, and phone calls within set SLAs and KPIs.
Provide excellent customer support by identifying customer needs and solving tasks with an individual approach.
Liaise with internal teams to find solutions to more complex inquiries and navigate them to relevant departments.
Maintain a sound knowledge of the company's product and industry, and contribute to side projects like FAQ upkeep.
Regularly communicate feedback and suggestions with your line manager.

Requirements

Fluency in written and spoken English at a professional level (C1).
Financial markets and industry knowledge with previous experience in a brokerage/investment company.
Strong client-focus service skills and excellent communication skills, both written and verbal.
Understanding of basic technical principles.
Strong organizational skills, attention to detail, and ability to multitask effectively.
Comfortable working shifts in a fast-paced environment and previous experience with tools like Intercom and Atlassian.

Culture & Benefits

Competitive salary and performance-based bonus programs.
Corporate benefits (choose your preferred options).
Truly inspiring culture with a pleasant and informal work environment.
Ongoing education and training programs.
Opportunity to network and connect in Corporate Events.
Global career opportunities.