Customer Growth Manager

TL;DR

Customer Growth Manager (Sales): Driving upselling and cross-selling initiatives to existing customers in the hospitality tech space with an accent on strategic account analysis and product-led growth. Focus on building strong client relationships, achieving revenue targets, and collaborating with product and onboarding teams to ensure successful implementation.

Location: Fully remote with a global team

Company

hirify.global is a leading SaaS provider transforming hospitality operations worldwide with AI-powered hotel management solutions.

What you will do

• Manage and grow a customer pipeline focused on upselling and cross-selling.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Identify upselling opportunities through strategic account analysis and communication.
• Deliver tailored sales presentations, proposals, and product demos.
• Collaborate with onboarding and product teams to ensure smooth product implementation.
• Stay informed on industry trends and competitor activities to identify new opportunities.

Requirements

• English and Spanish fluency required.
• Proven sales success with a focus on upselling or account expansion, preferably in hotel tech.
• Experience or education in hospitality operations and strong industry knowledge.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and Generative AI.
• Willingness to travel less than 10% of the time.

Nice to have

• Experience selling PMS or other hotel technology software.
• Portuguese language skills.

Culture & Benefits

• Remote-first work environment with global team collaboration.
• Paid time off according to local labor laws and full parental leave.
• Corporate apartment accommodations in San Diego and São Paulo.
• Monthly Wellness Fridays for extended weekends.
• Home office stipend based on country of residence.
• Access to professional development and training through hirify.global University.