TL;DR

Technical Support Engineer (HRTech): Delivering deep diagnostics and driving platform stability through engineering collaboration with an accent on IT systems, backend development, and technical infrastructure. Focus on owning mission-critical incidents, acting as a technical consultant, and shaping scalable, proactive support strategies.

Location: Hybrid position in Midtown Manhattan, New York, requiring 2 days a week in the office.

Salary: $98,000–$145,000 per year

Company

%hirify_global% is a high-growth unicorn startup focusing on HR technology.

What you will do

Serve as the final escalation point for highly complex or sensitive customer issues.
Investigate system infrastructure thoroughly using SQL, API calls, and backend tools for root cause analysis.
Collaborate directly with Engineering, DevOps, and Product teams to triage bugs and offer architectural insights.
Lead and contribute to technical support initiatives, including workflow automation and diagnostic tooling.
Mentor Tier 1 and 2 teams, sharing domain knowledge and contributing to internal documentation.
Manage and troubleshoot custom integrations, webhooks, and APIs.

Requirements

5+ years of hands-on experience in technical support roles with B2B SaaS applications.
Advanced experience with SQL, REST APIs, JSON, and diagnostic platforms like Postman and Datadog.
Must be able to pass a technical assignment and present your findings to a panel.
Proven ability to thrive under pressure, managing multiple high-impact issues in parallel.
Strong assertiveness and communication skills to confidently represent customer needs.
Experience resolving high-severity escalations and collaborating effectively with Engineering, DevOps, and Product teams.

Nice to have

Experience in payroll systems, HR tech, or compliance-heavy products.
Knowledge of HTML/CSS or scripting experience (e.g., Python, JS) for automating internal tooling.
Experience working in high-growth tech startups or environments with rapid scaling.
Exposure to AI-based tooling or experience leading proactive support innovations.

Culture & Benefits

Competitive compensation, benefits, and pre-IPO equity, including stock options.
100% subsidized medical, dental, and vision coverage for employees.
401(k) with a 3% company match starting from Day 1.
Hybrid working model with a work-from-home allowance.
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment.
Annual Headspace subscription, wellness benefits, and two social impact days per year.