Technical Support Engineer (HRTech)

TL;DR

Technical Support Engineer (HRTech): Delivering deep diagnostics and driving platform stability through engineering collaboration with an accent on IT systems, backend development, and technical infrastructure. Focus on owning mission-critical incidents, acting as a technical consultant, and shaping scalable, proactive support strategies.

Location: Hybrid position in Midtown Manhattan, New York, requiring 2 days a week in the office.

Salary: $98,000–$145,000 per year

Company

hirify.global is a high-growth unicorn startup focusing on HR technology.

What you will do

• Serve as the final escalation point for highly complex or sensitive customer issues.
• Investigate system infrastructure thoroughly using SQL, API calls, and backend tools for root cause analysis.
• Collaborate directly with Engineering, DevOps, and Product teams to triage bugs and offer architectural insights.
• Lead and contribute to technical support initiatives, including workflow automation and diagnostic tooling.
• Mentor Tier 1 and 2 teams, sharing domain knowledge and contributing to internal documentation.
• Manage and troubleshoot custom integrations, webhooks, and APIs.

Requirements

• 5+ years of hands-on experience in technical support roles with B2B SaaS applications.
• Advanced experience with SQL, REST APIs, JSON, and diagnostic platforms like Postman and Datadog.
• Must be able to pass a technical assignment and present your findings to a panel.
• Proven ability to thrive under pressure, managing multiple high-impact issues in parallel.
• Strong assertiveness and communication skills to confidently represent customer needs.
• Experience resolving high-severity escalations and collaborating effectively with Engineering, DevOps, and Product teams.

Nice to have

• Experience in payroll systems, HR tech, or compliance-heavy products.
• Knowledge of HTML/CSS or scripting experience (e.g., Python, JS) for automating internal tooling.
• Experience working in high-growth tech startups or environments with rapid scaling.
• Exposure to AI-based tooling or experience leading proactive support innovations.

Culture & Benefits

• Competitive compensation, benefits, and pre-IPO equity, including stock options.
• 100% subsidized medical, dental, and vision coverage for employees.
• 401(k) with a 3% company match starting from Day 1.
• Hybrid working model with a work-from-home allowance.
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment.
• Annual Headspace subscription, wellness benefits, and two social impact days per year.