Support Escalation Engineer

TL;DR

Support Escalation Engineer: Diagnosing and resolving complex high-priority production issues across a distributed financial platform with an accent on debugging, root cause analysis, and deploying hotfixes. Focus on identifying systemic issues, improving platform stability, and collaborating with cross-functional teams.

Location: Hybrid working with flexibility to work from home or from the office space in Vilnius.

Salary: €4,000 – €4,166 gross per month / €48,000 – €50,000 gross per annum

Company

hirify.global is redefining how the world interacts with value by building simpler, smarter, and more open financial infrastructure in the open banking ecosystem.

What you will do

• Respond to critical escalations and diagnose issues across the platform.
• Debug production systems, tracing through logs, databases, and distributed services.
• Develop and deploy hotfixes to resolve urgent client issues.
• Investigate complex integration problems within the open banking ecosystem.
• Participate in code reviews and build diagnostic tools.
• Collaborate with Engineering, Product Managers, Support, and CSM teams to champion improvements.

Requirements

• Java proficiency (1-2 years) with Spring Boot, REST APIs, and microservices.
• Expertise in debugging using logs, debuggers, and monitoring tools.
• Strong knowledge of SQL queries and database performance.
• Understanding of API concepts (REST, HTTP, authentication, integration patterns).
• Proficiency with Git workflows and branching strategies.
• Work format: Hybrid, based in Vilnius.

Nice to have

• Experience with GCP, Docker, Kubernetes, or monitoring tools (Datadog, Grafana).
• Familiarity with PSD2 or Open Banking technologies.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Culture & Benefits

• Competitive salary and employee share options.
• Hybrid working with flexibility to work from home or in the Vilnius office.
• Nomad policy allowing up to 20 days of work abroad per year.
• Comprehensive Private Medical Insurance and tailored mental health support.
• €200 annual Learning and Personal Development budget.
• Dog-friendly offices and a social budget.