TL;DR

Manager of AI Product Operations: Leading the end-to-end product development process for AI-native security products, ensuring streamlined building, release, and operation with an accent on defining KPIs, building dashboards, and codifying AI-native product operations. Focus on making product decisions smarter and faster, accelerating support automation, and aligning product, support, and go-to-market teams.

Location: Remote from the USA

Salary: $172,100–$202,500 USD

Company

%hirify_global% is an AI-native company building the future of cybersecurity.

What you will do

Own the end-to-end product development process and release standards for market initiatives.
Define product performance KPIs and build dashboards for usage, feedback, and operational signals.
Codify AI-native product operations practices into a living playbook.
Manage the Request for Enhancement process and accelerate support automation using AI.
Act as the connective tissue between customer-facing teams and product for internal enablement.
Drive product adoption by ensuring teams understand features at the right time.

Requirements

5+ years in product operations or technical program management.
Experience working with AI-native product teams or building them.
1–2 years leading high-leverage ops or analytics teams.
Data fluency and structured thinking across metrics, dashboards, and reporting.
Deep comfort collaborating across product, engineering, support, and GTM teams.
Proficiency with tools like Jira, Confluence, Salesforce, Gainsight, and product analytics platforms.

Nice to have

Experience in cybersecurity or enterprise email security.
Familiarity with behavioral AI systems or AI-powered customer support models.

Culture & Benefits

Individual compensation packages are based on skills, experience, and qualifications.
Roles are eligible for a bonus, restricted stock units (RSUs), and benefits.
The company conducts video interviews and validates applicant identity as part of secure hiring practices.
Pre-employment checks are carried out upon a conditional offer of employment.