Manager of AI Product Operations

TL;DR

Manager of AI Product Operations: Leading the end-to-end product development process for AI-native security products, ensuring streamlined building, release, and operation with an accent on defining KPIs, building dashboards, and codifying AI-native product operations. Focus on making product decisions smarter and faster, accelerating support automation, and aligning product, support, and go-to-market teams.

Location: Remote from the USA

Salary: $172,100–$202,500 USD

Company

hirify.global is an AI-native company building the future of cybersecurity.

What you will do

• Own the end-to-end product development process and release standards for market initiatives.
• Define product performance KPIs and build dashboards for usage, feedback, and operational signals.
• Codify AI-native product operations practices into a living playbook.
• Manage the Request for Enhancement process and accelerate support automation using AI.
• Act as the connective tissue between customer-facing teams and product for internal enablement.
• Drive product adoption by ensuring teams understand features at the right time.

Requirements

• 5+ years in product operations or technical program management.
• Experience working with AI-native product teams or building them.
• 1–2 years leading high-leverage ops or analytics teams.
• Data fluency and structured thinking across metrics, dashboards, and reporting.
• Deep comfort collaborating across product, engineering, support, and GTM teams.
• Proficiency with tools like Jira, Confluence, Salesforce, Gainsight, and product analytics platforms.

Nice to have

• Experience in cybersecurity or enterprise email security.
• Familiarity with behavioral AI systems or AI-powered customer support models.

Culture & Benefits

• Individual compensation packages are based on skills, experience, and qualifications.
• Roles are eligible for a bonus, restricted stock units (RSUs), and benefits.
• The company conducts video interviews and validates applicant identity as part of secure hiring practices.
• Pre-employment checks are carried out upon a conditional offer of employment.