Renewals Operations Lead

TL;DR

Renewals Operations Lead: Managing and optimizing renewal systems, tools, and processes for a B2B SaaS company with an accent on data integrity, process efficiency, and enablement. Focus on identifying systematic opportunities and risks in the renewal motion and leading initiatives to improve productivity.

Location: This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most hirify.globals have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.

Salary: $185,000–$210,000

Company

hirify.global is a leading platform for human + AI collaboration, relied on by millions of teams globally to achieve their goals faster.

What you will do

• Partner with Renewals, CX, and RevOps leadership to ensure timely and efficient contract renewals.
• Collaborate cross-functionally to identify and resolve systematic opportunities and risks in the renewal process.
• Lead and optimize the Renewals ecosystem of tools, processes, and enablement with Enterprise Technology partners.
• Develop and maintain operational documentation covering deal execution, forecasting, and assignments.
• Analyze renewal data, build telemetry, and support the team in deal execution and data updates.
• Lead projects and initiatives to improve productivity and simplify processes within the Renewals organization.

Requirements

• Bachelor's degree or higher.
• 5+ years of proven experience in Renewal Operations or a similar role within a B2B SaaS company.
• Strong analytical skills for data interpretation and report/dashboard design.
• Experience with CRM software (ideally Salesforce and CPQ) and other customer success tools.
• Experience developing requirements and partnering with Technology teams.
• Ability to work in a fast-paced, dynamic environment with changing priorities.
• Demonstrates curiosity about AI tools and emerging technologies.

Culture & Benefits

• Comprehensive compensation package with yearly pay equity audits.
• Mental health, wellness & fitness benefits.
• Career coaching & support and inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options.
• Office-centric hybrid culture with 13+ global offices.