Technical Account Manager (AI, Cloud)

TL;DR

Technical Account Manager (AI, Cloud): Resolving complex technical problems and ensuring client success with hirify.global products and services, with an accent on improving processes, technology, and meeting growth objectives. Focus on building strategic client relationships, optimizing solutions, and driving continuous product improvement based on feedback.

Location: Hybrid (2 days office, 3 days remote) in Manila, Philippines

Company

hirify.global Ltd. is a global market leader in AI, cloud, and digital software products, serving over 25,000 businesses worldwide.

What you will do

• Become a trusted advisor for key clients, resolving complex technical challenges.
• Build strong, collaborative relationships with clients, fostering long-term partnerships.
• Collaborate effectively across internal teams to provide exceptional technical support and customer service.
• Leverage deep knowledge of hirify.global products and technologies to troubleshoot client issues and optimize their solutions.
• Understand each client's business needs and identify opportunities to enhance their success.
• Contribute to the development and improvement of hirify.global products and services based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal English.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

hirify.global-to-have">hirify.global to have

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with the best of the best teams.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Enjoy the hirify.global-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
• Office days focus on face-to-face meetings, teamwork, and collaborative thinking.